About Us

Visi

To become a major Indonesia's land transportation company that gives maximum added value to its stakeholders (government, shareholders, business partners, drivers, employees, customers, and the surrounding society).

Mission

To provide professional integrated land transportation based on company values and good corporate governance that holds high business ethics and benefits the stakeholders.

Growing Steadily for Further Success

In just over two decades of history marked with steady growth, Express Group has grown into one of the leading land transportation company in Indonesia. Commercially started its operational activities in April 1989 as a subsidiary company of Rajawali Corpora, we are now one of the largest taxi operator in Indonesia, providing taxi services and value added transporation business (VATB) services. With more than 8,000 licensed taxi fleets and fully supported by more than 18,000 qualified drivers, we are ready to service our customer with high quality services.

 

Providing land transport services to cater to all of our customers’ needs, we offer regular, premium taxi, and Value Added Transport Business (consist of premium rental services and bus rental services). Express Group has been serving its basis in the Greater Jakarta area and has expanded to serve other major cities including Medan, Surabaya, Semarang, Bandung, Bali and Lombok. When the opportunity calls, we answer it innovatively with Tiara Express and VATB services to tap into the premium market. Tiara Express and VATB is now the brand of choice for customers seeking premium quality transportation services.

CARING

Express Group always attempts to create a positive working environment, encourage our employees to reach their full potential and grow the shareholder value together.

We care our stakeholders:

  1. Focus and responsible
  2. Care and concern about our customers
  3. Care and concern about our environment
  4. Respect our co-workers
  5. Perform any assigned tasks sincerely and whole-hearty to achieve customer satisfaction

TEAMWORK

In Express Group, the management realizes that teamwork is important to help individuals function properly in doing his/ her jobs. All employees work together and collaborate to achieve the targeted goals. In Express Group, we do not walk alone, but we walk together.

We always work as a team:

  1. Understanding each role of the team members
  2. Focusing on solution rather than problems
  3. Win-win solution
  4. Collaborating in achieving common goals
  5. Being responsible for the result of the teamwork

SPIRIT

Spirit is the inner energy that cannot be seen but can be felt which inspires and guides individual to achieve the highest performance. In Express Group, the management will always try to engage and maintain motivated, performing-boosting employees

We work with a high spirit:

  1. Positive thinking in facing any situations
  2. High enthusiasm in performing any tasks
  3. Creating fairness, balance and motivating each other
  4. As an endorser to create conducive and comfortable working atmosphere
  5.  Adaptable in any changes

DISCIPLINE

Self-discipline is an important attitude that can lead us toward self-improvement and success. A highly self-discipline individual is needed in most companies including in Express Group. By having a self-discipline, Express Group believes that it can bring more satisfying results and bring company to the top level as stated in company's mission.

We work with a disciplined manner:

  1. Following the company regulations
  2. Following procedures
  3. Being on time
  4. Fulfilling promises
  5. Working effectively and efficiently

COMMITMENT

As once famous quote said "It is an individual commitment that makes a team works, corporate works, society works and cultural works". Express Group is looking for a committed individual who has a positive attitude and behavior as well as focus on achieving the company's goals.

We are committed to achieve our objectives:

  1. Performing and completing the assigned tasks
  2. Finishing the assigned tasks on schedule
  3. Being committed to follow the standard of procedure and every decisions (consistent)
  4. Having high integrity
  5. Having sincere loyalty

History

In just over two decades of history marked with steady growth, Express Group has grown into one of the  leading land transportation company in Indonesia. Commercially started its operational activities in April 1989 as a subsidiary company of Rajawali Corpora, we are now one of the largest taxi operator in Indonesia, providing taxi services and value added transportation business (VATB) services. With more than 8,000 licensed taxi fleets and fully supported by more than 18,000 qualified drivers, we are ready to service our customer with high quality services.

 

Providing land transport services to cater to all of our customers’ needs, we offer regular, premium taxi, and Value Added Transport Business (consist of premium rental services and bus rental services). Express Group has been serving its basis in the Greater Jakarta area and has expanded to serve other major cities including Medan, Surabaya, Semarang, Bandung, Bali and Lombok. When the opportunity calls, we answer it innovatively with Tiara Express and VATB services to tap into the premium market. Tiara Express and VATB is now the brand of choice for customers seeking premium quality transportation services.

 

Professionally managed, we run Express Group with a solid business model and service excellence. In our core business activity, i.e. the taxi services, we are applying a unique and mutual beneficial partnership scheme with our drivers. The scheme proves to be effective for our operations; not to mention that it is acknowledged by the United Nation Development Program (UNDP) as one of the solution to fight poverty.

 

We are fully committed to develop our growth potentials and generate maximum returns and added values for all of our stakeholders. Whereas the land transportation business especially taxi services remains strong with positive growth trend, we aim to become a leader in providing solutions for the transportation service in Indonesia. Through innovation and our proven experience in the business, we will continuously develop various land transportation models and services.

Award

 

2014

  • The Most Competitive CEO 2014 presented by Economic Review Magazine

  • The Most Innovative Taxi Operator award presented by Economic Review Award

  • Express Group Won the fourth place in the category of Transportation – Infrastructure, Utilization, and Transportation presented by Economic Review Magazine

  • Second Award as the 2014 National Model Crew of Public Transportation (AKUT). The Award was presented by Indonesia’s Ministry of Transportation and Indonesia Transportation

  • Human Capital Management System Improvement award at Indonesia Human Capital Study (IHCS) 2014, which was organized by Business News Indonesia & Dunamis Human Capital Consultant

  • HR Execellence Award 2014 in the category of People Development with ‘The Best’ predicate and in the category of HR Transformation with ‘Good’ predicate. The award presentation held by Management Institute of Faculty of Economics of University of Indonesia in cooperation with SWA Magazine

  • Indonesia Leading Taxi/Limousine Company 2014 – 2015 by Indonesia Travel & Tourism Awards Foundation (ITTA Foundation)

2013

  • Superbrands Awards 2013, Taxi Category from Superbrands International

2012

  • Indonesia Brand Champion 2012, Category : Taxi, "Silver Brand Champion of Most Recommended Taxi in Jakarta" from MarkPlus Insight and Marketeers Magazine

  • Medan Service Excellence Award (MSEA) 2012 for Medan Service Excellence Champion with Taxi Category  from MarkPlus

  • Call Center AwardTM 2012 For Service Excellence: Category Taxi from Carre (Center For Customer Satisfaction & Loyalty) - For Achieving "Good" Service Performance

  • Indonesia Best e-Corp & CIO 2012 from SWA Magazine

2011

  • Call Center AwardTM 2011 for Service Excellence for Taxi Services Category - For Achieving "Good" Service Performance from Carre (Center For Customer Satisfaction and Loyalty)

  • Indonesia Service Quality Award 2011 for Taxi Services Category from Carre (Center for Customer Satisfaction and Loyalty) - For Achieving Excellent Total Service Quality Satisfaction

  • Indonesia Brand Champion Award 2011 for The Best Taxi - Jakarta Category from MarkPlus Insight and Marketeers Magazine

  • Indonesia Brand Champion Award 2011: The Most Popular Taxi from MarkPlus Insight and Marketeers Magazine

  • Indonesia Original Brands 2011, "Top 25 Indonesia Original Brand 2011" with Brand : Express and Product Category : Taxi from SWA

  • Indonesia Brand Champion 2011 for Taxi (Jakarta) Category in Indonesia Woman Brand Champion 2011 from Marketters Magazine dan MarkPlus Insight

  • SSEA 20111 Semarang Service Excellence Award, The Champion of Semarang Service Excellence Award 2011 Category Taxi from MarkPlus

  • Indonesia Leadership Award The Best CEO 2011,  "Top 10 of the Best CEO 2011" from SWA, Synovate Indonesia and Dunamis Organization Services

  • Indonesia Best CFO 2011 from SWA

  • Corporate image award 2011 for the Taxi Category from Frontier Consulting Group and Bloomberg Businessweek

2010

  • 13th rank Top 250 Indonesia Original Brands 2010 version SWA Magazine

  • 2nd rank Top 50 Admire Company Brands 2010 version Bloomberg

  • 1st rank as Lombok Best Driver Competition in Provence Competition

  • 1st rank as Medan Best Driver Competition in Provence Competition

  • The Most Favorite Taxi 2010 from Minister Cultural & Tourism in Indonesia Tourism Award

  • 1st Champion of Adikarya Wisata Award from Governor DKI Jakarta, Pemprov DKI Jakarta

  • Commendation Award 2010 at ISRA event by National Center for Sustainability Reporting

2005-2009

  • 2009 - 1st rank, 2nd rank & also 1st & 2nd Harapan in Jakarta Best Driver Competition

  • 2009 - 3rd rank as National Best Driver Competition

  • 2009 - 3rd rank - Semarang Best Driver – Semarang

  • 2008 - 1st rank in Jakarta Best Driver Competition

  • 2007 - 2nd rank in Jakarta Best Driver Competition

  • 2006 - 2nd rank for Call Center Excellence in the transportation service category in Indonesia version CCSL (Centre for Customer Satisfaction & Loyalty)

  • 2005 - 2nd rank in Jakarta Best Driver Competition

 

Certificate

2013

  • ISO 9001:2008, Taxi Services (Pool Cipondoh A, Cipondoh C, Bekasi C and Bekasi D) by SGS

2012

  • Certificate of Participation for The 8th Sustainability Reporting Award from NCSR (National Center for Sustainability Reporting)

  • Cerificate as participant in ICCCPO Meeting Asia 2012 with Theme "Give Hope to Children with Cancer" by Yayasan Onkologi Anak Indonesia and Yayasan Kasih Anak Kanker Indonesia (Indonesia Care For Cancer Kids Foundation)

  • Sertifikat Sosialiasi Pengendalian Pencemaran Air Tanah, Pool Jagakarsa, BPLHD Provinsi DKI Jakarta

  • Sertifikat Pencatatan PT Bursa Efek Indonesia PT BEI 2 November 2012

2011

  • Certificate of Participation for The 7th Indonesia Sustainability Reporting Award from NCSR (National Center Sustainability Reporting) 

  • ISO 9001:2008, Taxi Services (Head Office, Pool Jagakarsa and Tangerang Selatan) by SGS